Last updated: 2023-10-04

At SHOPWebo, we value our customers and strive to provide a seamless shopping experience. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy outlines the guidelines and procedures for requesting a refund.

1. Eligibility for Refund

You may be eligible for a refund under the following circumstances:

a. Product Defects: If the product you received is damaged, defective, or not as described, you can request a refund.

b. Cancellation: If you cancel an order before it has been shipped or processed, you can receive a refund.

c. Return within the Return Window: If the product is eligible for returns, it must be returned within the specified return window to be eligible for a refund.

2. Refund Request Procedure

To initiate a refund request, please follow these steps:

a. Contact Customer Support or the Relevant Vendor: Please get in touch with our customer support team or the vendor from whom you purchased the goods within 1-2 days of receiving the product.

b. Provide Necessary Information: You will be required to provide your order number, a detailed reason for the refund request, and any supporting documentation, such as photos of damaged items.

c. Return the Product: If your refund request is approved, you will receive instructions on returning the product.

3. Refund Process

Once your refund request is approved, we will process your refund within 3 days. The refund will be issued to the original payment method used during the purchase.

4. Non-Refundable Items

Please note that certain items are non-refundable, including:

Perishable goods
5. Shipping Costs

Shipping and handling costs are generally non-refundable unless the product received is defective or not as described.

6. Contact Us

If you have any questions or need assistance with the refund process, please contact our customer support team at info@shopwebo.com or 0705619101.

SHOPWebo reserves the right to modify this refund policy at any time. Any changes to the policy will be updated on our website, and the effective date will be revised accordingly.

Thank you for choosing SHOPWebo for your shopping needs. We appreciate your trust in us.